SMH Stay Solutions Inc.

Privacy Policy — Your privacy is our responsibility. This document outlines how we collect, use, and protect your personal information on our short-term rental booking platform.

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Effective Date

April 21, 2026

This Privacy Policy is current as of the date above. Please review it periodically for any updates.

Applies To

This policy governs all users of the SMH Stay Solutions Inc. platform — guests, hosts, and visitors — accessing our services via web or mobile applications.

U.S. Law CompliantDelaware C-Corp

Introduction

Welcome to SMH Stay Solutions Inc. ("SMH Stay Solutions," "we," "us," or "our"). We are a Delaware C-Corporation operating a short-term rental booking platform (the "Service"). We are deeply committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By accessing or using the Service, you agree to the terms outlined herein. Please read this document carefully before proceeding.

Information We Collect

We collect several categories of data to deliver, secure, and continuously improve our Service.

Provided by You

  • Name, email, phone number, mailing address
  • Payment details and billing address
  • Government-issued ID and profile photo
  • Property listings: amenities, pricing, availability, photos
  • In-platform communications with users or support

Collected Automatically

  • Usage data: pages viewed, features used, booking history
  • Device info: hardware model, OS version, unique identifiers, IP address
  • Location data: general (via IP) or precise (with permission)
  • Log data: browser type, referring URLs, search terms

From Third Parties

  • Background check providers
  • Payment processors and financial partners
  • Marketing and advertising networks
  • Combined with existing data we hold about you

How We Use Your Information

Your data enables us to deliver a seamless, secure, and personalized rental booking experience.

Operate & Maintain the Service

Facilitate bookings, process payments, and provide responsive customer support across the platform.

Personalize Your Experience

Tailor content, listing recommendations, and offers based on your preferences and activity history.

Communicate With You

Send service notifications, booking confirmations, promotional messages, and respond to inquiries promptly.

Ensure Safety & Security

Verify user identities, detect fraud, enforce Terms of Service, and protect platform integrity.

Improve Our Platform

Analyze usage patterns, identify enhancement opportunities, and develop innovative new features.

Legal Compliance

Meet applicable legal requirements, respond to lawful government requests, and protect our legal rights.

Cookies & Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect browsing activity data, remember your preferences, and enhance your experience on our Service.

Cookies

Small text files stored on your device that recognize you, track activity, and remember settings between sessions.

Web Beacons

Transparent image files embedded in pages or emails used to track engagement and collect usage statistics.

Third-Party Analytics

Services such as Google Analytics help us understand user engagement and platform performance.

Sharing Your Information with Third Parties

Other Platform Users

Hosts see relevant guest information to facilitate bookings; guests see host profiles and property details to make informed decisions.

Service Providers

Trusted vendors assisting with payment processing, data analysis, marketing, and fraud prevention — all contractually bound to protect your data.

Legal Requirements

Disclosure when required by law, court order, subpoena, or in good faith to protect rights, safety, or respond to government requests.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with additional third parties when you have provided us with explicit, informed consent to do so.

Data Security

We implement robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction.

Technical Safeguards

Encryption in transit and at rest, secure server infrastructure, and access controls.

Administrative Controls

Internal data handling policies, employee training, and strict data access protocols.

Physical Protections

Secured facilities and hardware measures to prevent unauthorized physical access to systems.

Your Rights and Choices

Depending on your jurisdiction, you have the following rights regarding your personal information. To exercise any of these rights, contact us below — we may verify your identity before fulfilling your request.

1

Access & Rectification

Request access to data we hold about you and correct any inaccuracies.

2

Erasure

Request deletion of your personal information, subject to applicable legal limitations.

3

Restriction

Request that we limit processing of your personal data in specific circumstances.

4

Data Portability

Receive your data in a structured, machine-readable format for transfer to another provider.

5

Objection

Object to processing of your personal information for direct marketing or certain other purposes.

6

Withdraw Consent

Revoke consent at any time where processing is based on your prior agreement.

Children's Privacy

We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently gathered data from a minor, we will take immediate steps to permanently delete that information from our systems.

If you believe we have unintentionally collected information from a child under 18, please contact us immediately at the address provided in this policy so we can act without delay.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform operations. All updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy regularly. Your continued use of the Service following any changes constitutes your acceptance of the revised policy.

Contact Information

Have questions or concerns about this Privacy Policy or our data practices? Reach out to us directly — we're here to help.

📍 Mailing Address

SMH Stay Solutions Inc.
Delaware, United States

📧 Email

support@smhstay.com

We aim to respond to all privacy-related inquiries within 5 business days.

📞 Phone

+1 214 813 6713

Available Monday through Friday during standard business hours.

SMH Stay Solutions Inc. — Short-Term Rental Booking Platform | Delaware C-Corporation

© 2026 SMH Stay Solutions Inc. All rights reserved.

This Privacy Policy was last updated on April 21, 2026. SMH Stay Solutions Inc. reserves the right to modify this policy at any time in accordance with applicable U.S. law.